Front Office Lead – Therapy Services at Flagstaff Bone and Joint

Flagstaff, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Patient Care, Leadership, Organization, Communication, Efficiency, Accountability, Team Management, Detail Orientation, Policy Enforcement, Operational Management, Therapy Services, Orthopedic Practice, Patient Throughput, Motivation, Collaboration

Industry

Hospitals and Health Care

Description

Description Join an exceptional orthopedic practice where operational excellence, teamwork, and patient-centered care come together. Type: Full-time, 40 hours, Mon – Friday, 8 – 5 p.m. Pay: Competitive pay (DOE) About the Role: We are seeking a highly organized, results-driven Front Office Lead to oversee and optimize front office operations for our Physical and Occupational Therapy Services Department, which is located inside a busy orthopedic surgeons’ clinic practice. This role is ideal for someone who thrives on structure, accountability, and efficiency, and who understands that strong scheduling and throughput are critical to both patient experience and business success. This is a full-time, dedicated position with a fixed schedule, reporting directly to the Chief Operations Officer. Who Will Succeed in This Role? This role is best suited for someone who: · Takes ownership of outcomes · Is comfortable holding teams accountable · Values efficiency and structure · Understands that strong operations support excellent patient care · Is passionate about building systems that work — every day · Will commit to a long-term career with Flagstaff Bone and Joint Responsibilities include: · Lead and manage front-office operations for the Therapy Services department · Ensure provider schedules remain full and optimized at all times · Actively manage scheduling strategies to reduce late cancellations, no-shows, and inefficient booking · Oversee patient flow and throughput to maximize clinic efficiency · Enforce strict adherence to established policies and workflows · Partner closely with therapists to align daily operations with departmental and business goals · Motivate and guide team members to prioritize what is best for the department and practice as a whole · Maintain exceptional attention to detail across scheduling, documentation, and front office processes · Serve as the primary operational liaison between therapists, front-office staff, and leadership Requirements Requirements: · Previous scheduling and patient throughput experience is REQUIRED · Strong front-office leadership experience in a healthcare setting · Proven ability to manage complex provider schedules and high patient volumes · Exceptional organizational and attention-to-detail skills · Ability to confidently enforce policies while maintaining a positive, professional environment · Strong communication skills with both clinical and non-clinical staff · Reliable, dedicated, and committed to a consistent schedule · Highly Preferred · Physical Therapy or therapy services experience · Experience working within an orthopedic or multi-specialty practice · Demonstrated success reducing cancellations and improving schedule utilization Finalization of hiring is contingent on a clear background check. FBJ offers the following BENEFIT PROGRAMS (for full-time employees): · Medical Insurance – Blue Cross Blue Shield of AZ · Health Savings Account (H.S.A.) · Voluntary Dental Insurance · Voluntary Vision Insurance · Telehealth medical care through BCBS · Voluntary Life Insurance · Free group life insurance · Voluntary Short-Term Disability · 401k & 401k ROTH Retirement plan * After 1 year · Eight paid days off for holidays · Paid Time Off (PTO): 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date · NOTES about our benefit programs: · Medical benefits begin the first of the month following 60 days · Annually, FBJ pays the equivalent of $448 monthly toward your medical insurance premium to offset the cost · FBJ pays entire premium for $50k of group term life insurance · $500 credit to be used at FBJ, if you or your family needs care with us · Group Information- Flagstaff Bone and Joint, PLLC: · We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. · Our center strives to provide state-of-the-art care along with comprehensive medical education and superior patient experience. · We have an expert team of staff with a supportive atmosphere within a state-of-the-art clinic facility. · We have several Arizona clinic locations: Flagstaff, Cottonwood and Kingman. · Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. · 100+ (awesome) employees FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.

Responsibilities

Lead and manage front-office operations for the Therapy Services department while ensuring provider schedules are optimized. Oversee patient flow and enforce adherence to established policies and workflows.