Front Office Level 1 at Pearl Health Clinic

Ammon, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

15.3

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Data Entry, Payment Collection, Communication, Problem Solving, Teamwork, Time Management, Active Listening, Adaptability, HIPAA Compliance, Phone Skills, Interpersonal Skills, Prioritization

Industry

Mental Health Care

Description

Description Front Office Receptionist – Level 1 employees should work collaboratively with coworkers and assist in ensuring that all patients/clients will receive high-quality and efficient care. This position requires a positive and professional attitude. Employees should have an adaptable and flexible mindset and a willingness to assist others. Working independently and as part of a team is crucial to this role. As is being able to see their part in the bigger picture at Pearl Health Clinic. Seeking out additional opportunities for learning and growth is strongly encouraged. Promotes the values of Pearl Health Clinic within the Clinical Departments and the Community; Service Provide excellent care to the clients/patients Work collaboratively with others Hope View challenges as opportunities for growth Take steps to promote professional development of staff Solutions Solve problems with ambition and pragmatism Responsibilities – Front Office Specialist Work to achieve organizational goals Assist clients with check-ins/outs for appointments in the clinic while using the highest level of customer service Assist in scheduling and setting appointments Update/gather client information regularly; insurance cards, Address, Phone Number, legal documentation, internal notes, and other information needed to maintain client records. Collect copays and payments on delinquent accounts Call and confirm appointments for all new patients Communicate, problem solve, and work as a team effectively with coworkers and providers Ensure that workplace is kept in a professional manner Process internal referrals and external referrals Assist providers with schedules Managing incoming faxes, route to appropriate departments and scan documents into client charts Ensure that all documents processed and communication with clients/non-PHC providers are done in accordance with HIPPA laws, IDAPA regulations and other federal and state regulations Knowledge and understanding of company policies and procedures Requirements Competencies and Qualifications High School diploma or Equivalent Ability to work independently and as team part of a team Ability to follow directions Good time-management skills Great interpersonal and communication skills Customer-oriented mindset Willingness to learn and grow within position Ability to prioritize and problem solve Strong phone skills and active listening skills Ability to adapt/respond effectively to different situations

Responsibilities

Front Office Level 1 employees are responsible for assisting clients with check-ins and check-outs, managing appointments, updating client information, and collecting payments while maintaining high levels of customer service. They must also process referrals, manage incoming communications like faxes, and ensure all documentation and interactions comply with HIPAA and other relevant regulations.