Front Office Management Trainee at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Guest Services, Leadership, Communication, Problem-Solving, Customer Service, Data Entry, Teamwork, Interpersonal Skills, Service Orientation, Adaptability, Microsoft Office, Opera PMS, Service Recovery, Operational Decision-Making

Industry

Hospitality

Description

Company Description Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location. Job Description The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations. Key Responsibilities: Front Office Operations Assist in daily front office operations, including guest check-in and check-out procedures Handle guest inquiries, requests, and feedback in a professional and courteous manner Support the team in managing room allocations, payments, and billing accuracy Answer and manage incoming calls, emails, and walk-in inquiries efficiently Ensure guest satisfaction by delivering warm, attentive, and personalized service Guest Experience & Service Excellence Proactively anticipate guest needs and resolve issues promptly Handle guest complaints with professionalism and escalate matters when required Maintain a strong service culture aligned with hotel standards and brand values Administrative & System Support Assist with accurate data entry and updates in Opera PMS and other hotel systems Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations Support the preparation of daily reports and operational documentation Learning & Development Participate in structured on-the-job training and coaching sessions Observe and support Front Office Supervisors and Managers in leadership tasks Gain exposure to shift management, service recovery, and operational decision-making Qualifications Bachelor’s Degree or Diploma in Hospitality Management or related field Strong interest in pursuing a career in Front Office or Hotel Operations Knowledge of Opera PMS is an advantage Excellent verbal and written communication skills Proficient in Microsoft Office applications A team player with strong interpersonal skills and a service-oriented mindset Able to work on a 5-day work week with rotating shifts on weekends and public holidays Positive attitude, eager to learn, and adaptable in a fast-paced environment Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The trainee will assist in daily front office operations, handle guest inquiries, and ensure guest satisfaction. They will also support administrative tasks and collaborate with other departments to maintain smooth operations.