The Brandon House Hotel is a 4-star family-run hotel located in New Ross, Co. Wexford. Set on idyllic mature gardens with a Five Senses Walk and just on the edge of New Ross town, we offer 78 well-appointed bedrooms, a vibrant bar, elegant ballroom, award-winning restaurant, meeting facilities, wellness spa, and leisure centre. Our mission is to create a memorable customer service experience for every guest through the passion and dedication of our team.
As we continue to grow and deliver exceptional service, we are now looking for a Front Office Manager to join our dedicated team.

ESSENTIAL BEHAVIOURAL SKILLS:

• Team Work - Work co-operatively and effectively with colleagues across all departments.
• Positive and “Can Do” Attitude - Bring energy, warmth, and professionalism to the front desk.
• Commitment - Take pride in your work and follow through on commitments to guests and colleagues.
• Diversity & Respect - Foster an inclusive environment where all guests and team members are treated with respect.
• Integrity - Demonstrate honesty and professionalism at all times.
• Accountability - Take responsibility for your role and for maintaining high standards across front office operations.

• Previous experience in a Front Office/Reception management role within a busy hotel environment.
• Proven ability to lead, motivate, and develop a front office team.
• Strong working knowledge of PMS systems
• Excellent interpersonal and communication skills.
• High standards of customer service with strong attention to detail.
• Ability to manage guest relations, resolve issues efficiently and professionally.
• Strong organisational and multitasking abilities.
• Knowledge of reservation and revenue management practices is desirable.
• Flexibility to work a variety of shifts including mornings, evenings, weekends, and holidays.
• A calm and professional manner under pressure.