Front Office Manager at Accor

Makassar, South Sulawesi, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Satisfaction, Revenue Management, Budgeting, Property Management Systems (PMS), Leadership, Conflict Resolution, Customer Service, Staff Training, Operational Efficiency, Microsoft Office Suite, Interpersonal Communication

Industry

Hospitality

Description

Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description Lead and manage the front office team, including reception, concierge, and reservations staff Develop and implement strategies to enhance guest satisfaction and operational efficiency Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries Train and motivate front office staff to deliver high-quality customer service Manage guest complaints and resolve issues promptly and professionally Coordinate with other departments to ensure seamless guest experiences Monitor and optimize front office performance metrics and guest satisfaction scores Manage department budgets and control expenses Ensure compliance with brand standards and local regulations Implement and maintain efficient front office procedures and systems Develop and execute revenue management strategies to maximize occupancy and revenue Handle VIP guests and special requests with utmost care and attention to detail Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations Qualifications Bachelor's degree in Hospitality Management or related field 5+ years of experience in hotel front office operations, including 2+ years in a managerial role Proven leadership skills with the ability to train, motivate, and mentor team members Excellent customer service skills and a passion for delivering exceptional guest experiences Strong financial acumen and experience in budgeting and revenue management Proficiency in Property Management Systems (PMS) and Microsoft Office Suite In-depth knowledge of front office procedures, revenue management principles, and industry best practices Excellent problem-solving, decision-making, and conflict resolution abilities Strong organizational and time management skills Ability to work flexible hours, including nights, weekends, and holidays Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred) Familiarity with the local tourism industry and attractions in the Bandung area Adaptability to changing priorities and ability to work well under pressure Strong communication and interpersonal skills to interact effectively with guests, staff, and management Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

Lead and manage the front office team to ensure seamless guest experiences and high operational efficiency. Oversee daily desk operations, manage budgets, and implement revenue strategies to maximize occupancy.