Front Office Manager at Accor

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

80000.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience, Problem Solving, Communication, Organizational Skills, Team Development, Operational Standards, Revenue Maximization, Staffing, Guest Relations, Conflict Resolution, P&L Knowledge, Upselling, Flexibility, Customer Service, Attention to Detail

Industry

Hospitality

Description

Company Description About Novotel Surfers Paradise… Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates. #BELIMITLESS #workyourwaywith Accor #weareheartists Job Description About the Role... As our Front Office Manager, you’ll be the heart and soul of our guest’s experience. From check-in to check-out, you’ll be the ultimate guest experience champion, ensuring every detail runs like clockwork. You’ll lead an incredible team, coordinate smooth operations, and make sure that every guest leaves with a smile. In this role, one thing is certain, no two days will be the same, but you will mostly be: Leading, Coaching and Supporting the Front Office Team: foster a high-performing team culture to deliver exceptional guest service Overseeing the Guest Journey: ensure a seamless and personalised experience throughout the guest's stay, from arrival to departure, including room assignments, in-stay requests, and check-out Create a warm, welcoming atmosphere that ensures every guest receives prompt, professional and personalised service Plan daily staffing, assign work and ensure the Front Office is appropriately resourced at all times Handling Guest Enquiries, Complaints and Requests: resolve issues promptly with a proactive and positive approach, including responding to online guest reviews Maintaining Operational Standards: ensure all systems and procedures are in place for smooth day-to-day operations Maximise revenue through upselling and effective rate strategy at the front desk Training: onboarding and developing the Front Office team members to uphold service excellence Overseeing Rosters and Resource Allocation: optimise staffing levels to meet business needs efficiently Collaborating with Housekeeping, Maintenance & Other Departments: ensure timely communication and resolution of guest needs Preparing & Managing Reports: compile and analyse daily, weekly and monthly reports to support operational decision-making Stakeholder Management: build and maintain strong relationships with internal and external stakeholders, ensuring alignment and effective communication across teams Perform Assistant Manager shifts/duties as required Qualifications What We Are Looking For: Previous experience in a Front Office Managerial position Opera Cloud experience (preferred) Knowledge of P&L’s and departmental budgets Demonstrated leadership skills, and the ability to train, motivate and develop team members A genuine passion for delivering exceptional guest experiences Ability to foster good relationships with guests and exceed satisfaction levels A natural problem solver who turns challenges into opportunities Someone who thrives in a fast-paced, ever-changing environment A positive attitude with the ability to work well both independently and part of a team Ability to work a flexible roster including weekends and public holidays Solid understanding of Front Office systems, procedures and financial controls. Opera PMS knowledge is highly regarded Commercial awareness with experience driving upselling and revenue opportunities Excellent communication, organisation and problem-solving skills Ability to remain calm, professional and guest-focused in a fast-paced environment Full Australian working rights Additional Information So, when will you be joining us? The Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include: • Ongoing career and professional development opportunities • A rewarding work environment • Global discounts on hotel accommodation & Food and Beverage What’s in it for you? Parking, 3 Items Dry Cleaning and Free staff meals during shift Paid birthday leaver Generous ACCOR perks including discounted accommodation and restaurant’s A collaborative, vibrant culture Professional development opportunities ACCOR Career Milestone celebrations What are you waiting for? APPLY NOW! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: AUD80000 - AUD80000 - yearly

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Responsibilities

The Front Office Manager will lead the Front Office Team to ensure exceptional guest service and oversee the guest journey from check-in to check-out. Responsibilities include managing operations, handling guest inquiries, and collaborating with other departments.