Front Office Manager at Accor

Nusantara, East Kalimantan, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Interpersonal Skills, Problem Solving, Front Office Management, Concierge Management, Night Audit, MS Office, OPERA Cloud, Time Management, Administration, Communication, Budget Management, Cash Handling, Customer Feedback Analysis, Team Supervision, Complaint Handling

Industry

Hospitality

Description

Company Description Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN. Job Description What is in it for you: Meals, uniform and accommodation are provided. Free public transportation in the city. Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities. What you will be doing: Supporting, training, and supervising front office team. Ensuring that all guest-related tasks are handled accurately and on time to improve guest experience. Handling complaints and special requests. Maintaining an orderly appearance throughout the reception area. Preparing monthly management reports on customer feedback, bookings, and cancellations. Managing the departmental budget. Updating files and records. Enforcing all cash-handling, checking, and credit procedures. Qualifications Your experience and skills include: Proficient in Bahasa Indonesia and English. Minimum of 2 years experience in a similar position in an international brand. Remote area work experience is preferred. Strong leadership and interpersonal skills with the ability to motivate and guide the team. Hands-on and excellent problem-solving abilities and a creative approach to enhance guest experiences. In-depth knowledge of front office, concierge and night audit preparations. Working knowledge of MS programs and OPERA Cloud system. Excellent time management, administration, communication and interpersonal skills, with the ability to interact effectively with guests and Heartists at all levels. Flexible with working hours and ability to work with tight deadlines. Physical ability to lift moderate weight, stand and walk for extended periods of time. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Supervise and train the front office team while ensuring all guest-related tasks and complaints are handled efficiently to enhance the guest experience. Manage departmental budgets, prepare management reports, and enforce strict cash-handling and credit procedures.