Front Office Manager at Accor

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

42000.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Opera Cloud, Leadership, Team Development, Revenue Growth, Room Upselling, Customer Service, Performance Management, Staff Recruitment, Operational Planning, Multitasking, Strategic Thinking

Industry

Hospitality

Description

Company Description "Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Novotel London Blackfriars are looking for a fun and enthusiastic Front Office Manager to lead the front office operation and deliver exceptional guest experiences within our hotel. This is an excellent opportunity for a motivated hospitality professional with strong operational knowledge, leadership skills and a passion for service excellence. Due to the nature of the role, full flexibility is required to work a variety of shifts, including evenings, weekends and holidays, in line with business needs. Key Responsibilities Front Office Operations Oversee the daily operation of the Front Office department, ensuring all service standards are maintained Coordinate effectively with Housekeeping and other departments to resolve operational and administrative matters Manage room inventory and guest arrivals to ensure smooth and efficient operations Handle VIP guests, group arrivals and high occupancy periods with attention to detail Support revenue growth by analysing market trends and encouraging effective room upselling Ensure exceptional customer service is delivered at all times Team Management Recruit, train, mentor, and develop Front Office team members Conduct performance reviews Prepare departmental rotas and lead regular team meetings Maintain high standards of presentation, professionalism and service within the team Foster a positive and productive working environment Qualifications About You Previous experience (1–2 years minimum) in a similar Front Office management role within hospitality Strong working knowledge of Opera Cloud Proven ability to multitask and make effective decisions in a fast paced environment Excellent communication skills Strong leadership qualities with the ability to motivate and develop teams A strategic and operational mindset with a passion for hospitality Additional Information Salary of £42,000 per annum Up to 10% annual bonus Pension scheme Discount card for Accor Hotels worldwide Complimentary UK hotel stays (subject to availability and T&Cs) Ongoing training and development opportunities Additional holidays with length of service Recommend a friend scheme Employee Advisory Service Additional employee benefits and wellbeing support If you are a dedicated hospitality professional looking to take the next step in your career within a supportive and dynamic environment, please apply! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee daily front office operations and coordinate with other departments to ensure exceptional guest experiences. Lead the team through recruitment, training, and performance management while driving revenue growth via room upselling.