Front Office Manager at Accor

Noosa Heads, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

90000.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Opera PMS, Revenue Management, Forecasting, Budgeting, Team Leadership, Guest Service, Roster Management, Room Allocation, Upselling

Industry

Hospitality

Description

Company Description Company Description Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations. Following an extensive enhancement program, Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from Cibaria Noosa and Bar Capri on Hastings Street to our rooms and suites. This transformation establishes a new benchmark for luxury hospitality on the Sunshine Coast. Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay. Job Description Lead and oversee all Front Office operations, delivering exceptional guest service and upholding and elevating Elysium Noosa brand standards. Drive key performance metrics including RPS, NPS, loyalty enrolment, and upselling initiatives Ensure seamless guest arrivals and departures through effective room allocation and front desk management. Manage and optimise Front Office systems, reporting, and daily operational processes. Collaborate with Housekeeping, Engineering, and Reservations to maximise efficiency, room readiness, and revenue. Oversee lobby operations, including porterage and guest services, ensuring a smooth and welcoming experience. Manage VIP guests, group arrivals, and special requests to enhance satisfaction and loyalty. Prepare forecasts and reports, ensuring compliance with financial, audit, and operational procedures. Qualifications 2 years’ experience in a leadership role within Front Office or a similar environment. Demonstrated leadership experience within the customer service industry. Possess a strong background in Front Office procedures and Opera PMS. Experience with forecasting, budgeting and Revenue Management principles. Proven experience managing rosters and costs to achieve budgets and targets. Demonstrated ability to coach, mentor, develop and inspire teams. Additional Information Additional Information 30% discount on food and beverage at Accor properties worldwide Generous accommodation discounts across 4,500+ properties in over 110 countries Career mobility across Accor’s global brand portfolio 25% Discount in our signature Restaurant Cibaria & Bar Capri Immediate Commencement Learn Your Way – Access leading training platforms like Accor Academy to advance your career and skills Salary starting from $90k + Superannuation Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: from AUD 0 - weekly

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Responsibilities

Lead and oversee all Front Office operations to deliver exceptional guest service and uphold brand standards. Manage key performance metrics, room allocations, and collaborate with other departments to maximize efficiency and revenue.