Front Office Manager at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Customer Service, Organizational Skills, Multitasking, Analytical Skills, Problem-Solving, Communication, Revenue Management, Hospitality Standards, Technology Optimization, Budgeting, Forecasting, Training, Guest Satisfaction, Hotel Management Software

Industry

Hospitality

Description

Company Description OUR COMMITMENT TO DIVERSITY & INCLUSION: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. WHY WORK FOR ACCOR? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description Novotel & Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals. Manage and coordinate all front office operations, including reception, concierge, and guest services Develop and implement strategies to optimize occupancy rates and revenue Ensure the highest standards of customer service and guest satisfaction Lead, train, and motivate the front office team to deliver exceptional performance Collaborate with other departments to ensure seamless guest experiences Handle guest complaints and resolve issues promptly and professionally Monitor and analyze key performance indicators and financial reports Implement and maintain standard operating procedures for the front office Ensure compliance with local hospitality regulations and safety standards Optimize front office operations through effective use of technology and systems Participate in budgeting, forecasting, and strategic planning for the department Foster a positive work environment that promotes teamwork and professional growth Qualifications Bachelor's degree in Hospitality Management or related field (preferred) Minimum of 3 years of experience in managing front office operations in a hotel setting Fluency in English; proficiency in Arabic or other languages is a plus Strong leadership and team management skills Excellent organizational and multitasking abilities Exceptional customer service orientation with a focus on guest satisfaction Proficiency in hotel management software (e.g., OPERA) Solid understanding of revenue management principles Strong analytical and problem-solving skills Excellent verbal and written communication abilities Proficiency in Microsoft Office Suite and other relevant computer applications In-depth knowledge of hotel operations and industry best practices Familiarity with UAE hospitality standards and local culture Ability to work flexible hours, including evenings, weekends, and holidays Demonstrated ability to thrive in a fast-paced, dynamic environment Strong commercial acumen and ability to drive business results

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Responsibilities

The Front Office Manager will oversee all aspects of front office operations, ensuring exceptional guest experiences and leading a dedicated team. Responsibilities include managing reception, concierge, and guest services, as well as developing strategies to optimize occupancy rates and revenue.