Front Office Manager at Accor

Phetchaburi, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

72000.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Relations, Team Leadership, Hotel Management Software, Conflict Resolution, Financial Reconciliation, Revenue Management, Staff Training, Budget Planning, Operational Efficiency, Customer Service, Multitasking

Industry

Hospitality

Description

Job Description We are seeking an experienced and dynamic Front Office Manager to lead our front office operations at our hotel in Cha-am, Thailand. In this pivotal role, you will oversee all aspects of the guest experience from arrival to departure, managing a dedicated team while maintaining exceptional service standards. You will be responsible for creating a welcoming environment that ensures every guest enjoys a memorable stay, while also driving operational efficiency and profitability. Oversee all front office operations including reception, night audit, guest relations, and concierge services Lead, motivate, and schedule the front office team, fostering a collaborative and supportive work environment Ensure seamless check-in and check-out processes, even during peak occupancy periods Deliver exceptional guest service and manage complaints with empathy and professionalism Collaborate closely with other departments (housekeeping, reservations, sales, and maintenance) to optimize guest satisfaction Implement and monitor brand standards, service protocols, and quality guidelines Oversee cash handling, reconciliations, and daily financial closures with accuracy and transparency Analyze guest feedback and identify opportunities for continuous improvement Train, develop, and mentor front office staff to enhance their skills and career growth Participate in budget planning and cost control initiatives for the front office department Maintain detailed records and generate performance reports to track key metrics and operational efficiency Qualifications Completed formal training or degree in hospitality management, hotel administration, or tourism Minimum 3-5 years of front office experience, with at least 2 years in a supervisory or management capacity Proven experience managing high-volume hotel operations or similar guest-intensive environments Strong leadership and interpersonal communication skills with the ability to inspire and develop team members Exceptional guest service orientation with a demonstrated commitment to exceeding expectations Proficiency with hotel management software systems (such as Opera or similar platforms) Solid understanding of cash handling, financial reconciliation, and revenue management Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment Flexibility to work shifts, weekends, and holidays as required Advanced conflict resolution and problem-solving abilities Fluent English proficiency; additional languages (Thai, Mandarin, or other Asian languages) are highly preferred Strong analytical skills with the ability to interpret performance metrics and implement data-driven improvements Demonstrated ability to work collaboratively across departments and build positive working relationships Resilience and adaptability in a dynamic, multicultural hospitality environment Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time Compensation: THB 69000 - THB 72000 - monthly

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Lead all front office operations, including reception and concierge services, to ensure a seamless guest experience from arrival to departure. Manage and mentor the front office team while driving operational efficiency and maintaining brand service standards.