Company Description
Nestled in the stunning Yarra Valley, Peppers Marysville is part of the renowned Accor group, offering 100 stylish rooms that combine modern comfort with natural beauty. Our riverside restaurant, Andiamo, and versatile event spaces make us a popular choice for both leisure and business travellers.
We’re looking for an experienced Front Office Manager to lead our front office team, ensuring smooth daily operations and delivering exceptional guest experiences. You’ll play a vital role in motivating the team and setting the standard for personalised service.
This is a fantastic opportunity to manage a key part of a vibrant hotel, in one of Victoria’s most scenic locations, where you can make a real impact and help create memorable stays for every guest.
Job Description
As the Front Office Manager, you’ll play a key leadership role in ensuring smooth daily operations, optimising revenue opportunities and maintaining exceptional guest service standards. If you’re a hands-on leader who thrives in a fast-paced environment and enjoys building a supportive, high-performing team, this is your opportunity to shine.

• Lead and inspire the Front Office team to deliver consistently outstanding, guest-centric service.
• Partner with the General Manager to achieve financial and performance targets, including RPS, NPS, loyalty metrics, and upsell goals.
• Oversee team development through training, coaching and effective rostering, fostering a positive and service-driven culture.
• Streamline front desk processes, including check-ins, check-outs and room allocation, ensuring alignment with brand standards.
• Prepare occupancy forecasts, revenue reports and performance insights to support informed operational decisions.
  Qualifications