Front Office Manager at Accor

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Team leadership, Customer service, Revenue management, Yield management, PMS (Opera), Microsoft Office, Financial acumen, Budgeting, P&L analysis, Staff training, Conflict resolution, Strategic thinking, Problem-solving, Multitasking, Communication

Industry

Hospitality

Description

Company Description Belong in a place where you can be yourself and love what you do. Join the Sofitel Brisbane Central community and be supported to realise your true potential. You will be part of a team where everyone’s contribution is valued, innovation is encouraged and commercial thinking drives results. We empower our ambassadors to elevate performance and create personalised guest experiences, helping our guests feel special, and ensuring you do too. Located in the heart of Brisbane city, Sofitel Brisbane Central is renowned for sophisticated luxury accommodation, world-class dining, and impeccable hospitality. With 416 elegantly appointed guest rooms and suites, premium F&B venues, Club Millésime executive lounge, two fitness centres, a day spa, and flexible conference and event spaces for up to 1,100 delegates, the hotel offers an exceptional luxury experience. As part of the global Accor network, you will have the opportunity to contribute to a recognised luxury brand while driving strong commercial performance in Brisbane’s competitive market. Job Description We are seeking an experienced and dynamic Front Office Manager to lead our front office operations in Brisbane City, Australia. This is a pivotal leadership role where you will oversee all guest-facing operations, manage a talented team, and drive exceptional service standards while maximizing revenue opportunities. As Front Office Manager at Sofitel Brisbane Central, you will play a pivotal leadership role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences. Oversee and manage all front office operations, including reception, concierge, and reservations Lead, train, and motivate the front office team to deliver outstanding customer service Develop and implement strategies to enhance guest satisfaction and loyalty Manage guest complaints and resolve issues promptly and professionally Coordinate with other departments to ensure seamless guest experiences Monitor and analyse key performance indicators to optimise front office operations Ensure compliance with hotel policies, procedures, and industry standards Manage front office budgets and financial reports Implement and maintain efficient check-in and check-out procedures Stay updated on local events and attractions to provide guests with relevant information Qualifications You will excel in this role if you have: 2+ years’ progressive Front Office experience, including leadership in a luxury or upscale hotel Strong knowledge of PMS (Opera preferred) and Microsoft Office, with solid revenue and yield management understanding Proven financial acumen, including budgeting, P&L analysis, and driving profitability Effective leader with experience recruiting, training, and developing high-performing teams Excellent communication and interpersonal skills, with a guest-focused and solutions-driven approach Highly organised with the ability to multitask, prioritise, and perform in a fast-paced environment Strategic thinker with strong problem-solving and decision-making capabilities Flexible and adaptable, with availability to work varied shifts and meet physical role requirements Relevant qualifications in Hospitality Management (degree or certification preferred) Additional Information Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities within the global Accor network. We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs. Thrive in our Sofitel Brisbane Central community, with: Heartist benefits including global accommodation and dining discounts for you, your family and friends Complimentary hotel stay package to celebrate your work anniversary Secure parking in the centre of Brisbane for only $10 per day Direct access to Central train station Complimentary meals in the ambassador dining room Laundered uniforms and dry cleaning of duty attire Access to wellbeing programs and learning platforms Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Manager will oversee all guest-facing operations, including reception, concierge, and reservations, while leading and motivating the team to deliver exceptional service. They are responsible for driving commercial performance, managing budgets, and ensuring compliance with hotel standards to maximize guest satisfaction.