Front Office Manager at Accor

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-Solving, Customer Service, Organizational Abilities, PMS OPERA, Guest Relations, Concierge, Reception, Training, Motivation, Budget Management, Safety Procedures, Efficiency, Hospitality, Team Management

Industry

Hospitality

Description

Company Description In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport. Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high-end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must-see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey. Job Description Job Summary: Responsible for overseeing the day to day operations of the Front Office, ensuring smooth guest check-in and check out, delivering exceptional guest service, and maintaining high standards of hospitality and efficiency. Key Responsibilities: Supervise and manage all Front Office staff, including Reception, Concierge, and Guest Relations. Ensure efficient and courteous guest service at all times. Handle guest complaints and feedback promptly and professionally. Monitor room availability, reservations, and front desk activities to optimize room revenue. Coordinate closely with Housekeeping, Engineering, and other departments for smooth operations. Train, motivate, and evaluate team members to ensure service excellence. Prepare and manage the Front Office budget, reports, and daily revenue summaries. Ensure compliance with hotel policies, safety, and security procedures. Qualifications Qualifications: Minimum 3 years of experience in a Front Office supervisory or managerial role in hospitality. Strong leadership, communication, and problem-solving skills. Excellent customer service and organizational abilities. Proficient in PMS OPERA (Property Management System) Fluent in English; additional languages are an advantage. Additional Information Why Join Us? Opportunity to be part of a leading international hospitality brand. Career growth and development within Accor Hotels. Dynamic and supportive work environment.

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Responsibilities

Responsible for overseeing the day-to-day operations of the Front Office, ensuring smooth guest check-in and check-out, and delivering exceptional guest service. Manage Front Office staff and coordinate with other departments for efficient operations.