Front Office Manager at Accor

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Team Unity, Problem Solving, Recruiting, Training, Performance Monitoring, OH&S Compliance, Emergency Response, Reservations Handling, Account Management, Data Analysis, Budget Monitoring, Expenditure Control, Revenue Management, Communication, Organization

Industry

Hospitality

Description

Company Description Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. Job Description The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services and Service(telephone), while consistently achieving exemplary guest service and adhering the policies and procedures and your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest. Primary Responsibilities Confidence in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives Qualifications Experience in brand hotels. Excellent command in English / additional language is an advantage. Strong reporting and analytical skills. Good analytical and numeric skills. High level of organization and time management skill. Additional Information Multi-tasking Data Entry Computer Skills Flexibility Organization Attention to Detail Communication Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Manager is responsible for overseeing all aspects of guest service and satisfaction generated by daily front office operations, including the front desk, guest services, and telephone services. The mission includes fostering team unity and ensuring unforgettable experiences for every guest while adhering to policies and procedures.