Front Office Manager at Accor

Jaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Customer Service, Staff Development, Budget Management, Guest Relations, Problem Solving, Coaching, Mentoring, Health and Safety Standards, Recruitment, Performance Management, Communication, Operational Efficiency, Billing Analysis, Concierge Services, Property Management Systems

Industry

Hospitality

Description

Company Description Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world. Job Description We are seeking a dynamic and experienced Front Office Manager to join our team in Fairmont Jaipur. In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff. Oversee daily operations of the Front Office Department, including reception, concierge, and guest services Assist in managing sub-departments within Front Office to maintain high standards of customer service Coach and mentor staff to achieve and exceed service standards Analyze billing instructions and ensure accuracy of agent invoices Monitor and manage department expenses in accordance with occupancy and budgets Implement and encourage innovative ideas for improving guest experience and operational efficiency Ensure effective communication between Front Office staff and other departments Handle guest complaints and staff-related issues promptly and effectively Assist in the preparation and management of annual budgets for related areas Conduct regular assessments to maintain health and safety standards within the department Identify training needs and coordinate staff development programs Assist in recruitment and performance management of Front Office staff Act as House Manager when required Ensure accurate and timely submission of all reports and relevant administrative work Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Manager will oversee daily operations of the Front Office Department, ensuring exceptional service and effective communication among staff. They will also handle guest complaints, manage department expenses, and support staff development.