Front Office Manager at Accor

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Team Leadership, Strategic Planning, Guest Satisfaction, Quality Policy Implementation, Internal Auditing, Guest Feedback Analysis, Staff Development, Opera PMS, MS Office, Analytical Thinking, Problem Solving, Decision Making, Organizational Skills, English Proficiency, Hospitality Management

Industry

Hospitality

Description

Şirket Tanımı The Galata Istanbul Hotel - MGallery Boutique hotels with personality for a remarkable travel experience Are you one of the visitors willing to explore different silhouettes of Istanbul? Would you like to stay in an elegant and distinctive atmosphere while feeling the rhythm of Istanbul? Then, the Galata Istanbul Hotel - MGallery will highly respond to your expectations. Being located on the intersection of two busiest hubs, Karaköy and Beyoğlu, the five-star hotel stands on the core of the European side. There are standard rooms including junior suites and executive suites opening to the terrace. The Galata Istanbul Hotel-MGallery is a boutique hotel representing luxury and originality. Its distinctive character is displayed in the spectacular views from the hotel focusing on two splendid figures of Istanbul: Galata Tower, Golden Horn. The five-star hotel offers peaceful accommodation for travelers who prefer to rest in an elegant atmosphere which is a combination of modern furniture, professional service and traditional glimpses of the historical zone around. İş Tanımı • Overseeing the management of the Front Office department, ensuring team motivation and the professional development of staff • Formulating and executing strategic plans to enhance the efficiency of operational processes • Establishing and maintaining service standards aimed at improving guest satisfaction • Developing, implementing, and continuously refining quality policies across the entire hotel • Planning and conducting internal audits to ensure adherence to quality standards • Systematically analyzing guest feedback, identifying issues, and ensuring timely resolution • Coordinating process improvement initiatives through collaboration with cross-functional departments • Assessing training needs and organizing comprehensive staff development programs • Providing regular reports to senior management and monitoring overall quality performance Nitelikler • Bachelor's degree from relevant departments • Minimum 5 years of Front Office management experience in 5-star hotels • Proficient in English (both written and spoken) • Effective use of Opera and MS Office programs • Knowledgeable about quality standards and guest satisfaction in the hospitality industry • Strong leadership, team management, and organizational skills • Analytical thinking, problem-solving, and decision-making abilities • Ability to adapt to dynamic and fast-paced work environments Kategori: Odalar İş Tipi: Belirsiz Süreli Çizelge: Tam Zamanlı

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Responsibilities

Oversee the Front Office department to ensure professional staff development and high guest satisfaction. Implement strategic operational plans, quality policies, and internal audits to maintain five-star service standards.