Front Office Manager at Accor

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Customer Service, Financial Acumen, Problem-Solving, Time Management, Communication Skills, Interpersonal Skills, Revenue Management, Staff Training, Operational Efficiency, Conflict Resolution, Health and Safety Regulations, Digital Check-In Systems, Adaptability, Hospitality Regulations, Organizational Skills

Industry

Hospitality

Description

Company Description Novotel Jakarta Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 2 ballrooms and 23 meeting rooms can host up to 1,800 delegates Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to business & shopping center, JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium Novotel Jakarta Mangga Dua Square is located close to Mangga Dua Square, remarkable landmark of Jakarta Old City, and near Harbour to explore the tropical atmosphere of Thousand Islands Novotel Jakarta Mangga Dua Square is strategically located close the biggest amusement eco-park Taman Impian Jaya Ancol, and surrounding by many place of tourist attraction. Job Description We are seeking a dynamic and experienced Front Office Manager to join our prestigious hotel in the heart of Central Jakarta, Indonesia. As the leader of our front office team, you will be responsible for ensuring exceptional guest experiences and overseeing smooth operations in one of Southeast Asia's most vibrant cities. Lead and mentor the front office team, fostering a culture of excellence and collaboration Develop and implement strategies to enhance guest satisfaction and operational efficiency Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries Train and motivate staff to deliver high-quality customer service Manage guest complaints and resolve issues promptly and professionally Coordinate with other departments to ensure seamless guest experiences Monitor and optimize front office performance metrics and guest satisfaction scores Manage department budgets and control expenses effectively Ensure compliance with brand standards and local Indonesian hospitality regulations Implement and maintain efficient front office procedures and systems Develop and execute revenue management strategies to maximize occupancy and revenue Handle VIP guests and special requests with utmost care and attention to detail Stay informed about local attractions and events in Jakarta to provide valuable recommendations to guests Oversee staff scheduling and workforce management to ensure optimal coverage Implement and maintain health and safety protocols in the front office area Spearhead the adoption of digital check-in systems and contactless technologies Qualifications Bachelor's degree in Hospitality Management or related field Minimum of 5 years of experience in hotel front office operations, including 2+ years in a managerial role Proven leadership skills with the ability to train, motivate, and mentor team members Excellent customer service skills and a passion for delivering exceptional guest experiences Strong financial acumen and experience in budgeting and revenue management Proficiency in Property Management Systems (PMS) and Microsoft Office Suite In-depth knowledge of front office procedures, revenue management principles, and industry best practices Excellent problem-solving, decision-making, and conflict resolution abilities Strong organizational and time management skills Ability to work flexible hours, including nights, weekends, and holidays Exceptional communication and interpersonal skills to interact effectively with guests, staff, and management Fluency in English and Bahasa Indonesia; additional languages are a plus Thorough understanding of Indonesian hospitality regulations and local culture in Jakarta Experience with staff scheduling and workforce management tools Knowledge of health and safety regulations in the hospitality industry Familiarity with digital check-in systems and contactless technologies Adaptability to changing priorities and ability to work well under pressure Enthusiasm for staying updated on hospitality trends and implementing innovative solutions

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Responsibilities

The Front Office Manager will lead and mentor the front office team, ensuring exceptional guest experiences and smooth operations. Responsibilities include overseeing daily front desk operations, managing guest complaints, and implementing strategies to enhance guest satisfaction.