Front Office Manager at Accor

Bhubaneswar, Odisha, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Supervision, Revenue Management, Conflict Resolution, Audit System Implementation, Interdepartmental Coordination, Guest Complaint Handling, Check-in/Check-out Procedures, MS Excel, MS Word, MS PowerPoint

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. Operational To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards. To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead. To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities. To be responsible in the implementation of Accor audit system. To work with the respective Department Heads to take corrective action where necessary. To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions. Guest Services To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests. To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service. To personally and frequently verify that guests check-in / out are receiving the best possible service. To spend time in the Front Office (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations. To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual. To ensure that guest history records are accurately maintained and all recurring guests are pre-registered. Qualifications Degree/Diploma in Tourism & Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The manager is responsible for overseeing all Front Office operations to ensure courteous, professional, and efficient service consistent with Accor standards, aiming to maximize guest satisfaction. This includes guiding personnel, achieving operating results, and ensuring all departmental tasks are performed to standard.