Front Office Manager at AltaMed Institute for Health Equity

West Covina, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

110547.84

Posted On

19 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Team leadership, Patient experience, Process improvement, Staff training, Performance management, Healthcare administration, Provider template management, Customer service, Bilingual communication, BLS certification, Conflict resolution, Strategic planning, Clinical operations, Staff development

Industry

Wellness and Fitness Services

Description

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The Front Office Operations Manager is responsible for managing the day-to-day operations of the Front Office team. The Manager works closely and in collaboration with the clinic RN Manager, in partnership with the Clinic Director, the Manager leads by example in meeting the expectations of our patients, internal and external customers, by ensuring the delivery of the highest quality patient experience. With large/multi-clinic oversight, the Manager measures the Front Office team's performance against quality, patient experience, and front office goals, identifying trends and implementing process improvements while maintaining consistent training for front office staff. Lastly, the Manager also maintains the provider templates of a large/multi-site clinic and works closely with Patient Access and Front Office Processing to ensure appropriate access for our patients and provides clinic leadership support in the absence of the Clinic Director. Minimum Requirements AA degree or currently enrolled in an undergraduate program that will result in a Bachelor’s degree is required. Bachelor’s degree preferred. A minimum of five years of supervisory/management experience in a customer-facing organization required; healthcare front and/or back office setting preferred. Experience in building effective teams through education, training, and employee career development. Bilingual English/Spanish/Mandarin/Cantonese, depending on location, preferred. A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines. Compensation $92,123.20 - $110,547.84 annually Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients. Learn About AltaMed: Click Here AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.

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Responsibilities

The Front Office Operations Manager oversees daily operations, performance metrics, and process improvements for the front office team across multiple clinic sites. They collaborate with clinical leadership to ensure high-quality patient experiences and maintain provider scheduling templates.