JUST SOME OF THE BENEFITS YOU WILL ENJOY AS A FRONT OFFICE MANAGER AT ANDAZ LONDON LIVERPOOL STREET, A CONCEPT BY HYATT HOTELS

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

WHAT YOU WILL DO AS A FRONT OFFICE MANAGER

• Ensure that all Hyatt regulations are strictly observed and respected.
• Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
• Work closely with the Director of Engineering to coordinate preventive maintenance.
• Supervise Assistant Front Desk Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
• Work closely with the Guest Services to improve both the arrival and departure experience.
• Review daily the rate variance to ensure that the proper rates are consistently applied.
• Ensure that open folios and paymasters are properly monitored and closed on time.
• Monitor the implementation and use of Colleague Advantage.
• Supervise the Front Office team training.
• Work with HR to develop the front office team.
• Ensure that we achieve our Enrolment Success Rate target.
• Maximize Upsell opportunities.