Summary
The salary range for this position is $75,000 - $80,000. This is the pay range for this position that Andaz Napa expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
At Andaz Napa, part of the Hyatt family, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. We seek leaders who are passionate about delivering exceptional services and creating lasting impressions.
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
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Qualifications
Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Our Values: Empathy | Integrity | Respect| Inclusion| Experimentation
Why Work at Andaz Napa?
Complimentary Hotel Room Nights, Discounted Colleague Rate & Friends & Family Room Rates Worldwide
Discounted F&B when Staying at Hyatt Hotels Worldwide
Medical, Dental and Vision Insurance (Full-Time Colleagues)
Retirement Savings Plan
Highly Competitive Salaries & Incentives
Excellent Training and Professional Development
Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more.
Opportunities to work around the world with Hyatt Hotels and Resorts
Tuition Reimbursement, up to $1,000 a year
This is a great opportunity to start a career with Hyatt Hotels Worldwide. For immediate consideration for this position, click Apply Now and complete an application for this position on the Hyatt Careers Site!
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran statu