JOB OVERVIEW

We are seeking a dedicated and experienced Front Office Manager to lead our front desk operations and provide exceptional guest services. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that every guest has a memorable experience. This role requires effective communication, organizational abilities, and a commitment to maintaining high standards of service.

EXPERIENCE

• Previous experience in a hospitality environment is required.
• Proven track record in customer service roles, with strong guest service skills.
• Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
• Familiarity with phone systems and front desk operations is essential.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written.
• Ability to work flexible hours, including weekends and holidays as needed.
  Join our team as a Front Office Manager where you can make a difference in our guests’ experiences while leading a talented team in a dynamic environment!
  Job Type: Part-time
  Pay: $17.20-$19.00 per hour
  Expected hours: 10 per week

Schedule:

• Monday to Friday

Work Location: In person
Application deadline: 2025-08-01
Expected start date: 2025-07-2

• Oversee daily front office operations, ensuring smooth and efficient service delivery.
• Manage the front desk team, including hiring, training, and performance evaluations.
• Provide excellent guest services by addressing inquiries, resolving complaints, and ensuring guest satisfaction.
• Maintain accurate records of reservations, check-ins, and check-outs using hotel management software.
• Implement and uphold hotel policies and procedures to ensure compliance with industry standards.
• Coordinate with other departments to enhance the overall guest experience.
• Handle phone calls with professionalism and courtesy, demonstrating excellent phone etiquette.
• Monitor inventory of front desk supplies and order as necessary.