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Front Office Manager - Avani Kota Kinabalu Hotel (Pre Opening Team) at Minor International
Kota Kinabalu, Sabah, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Front Office Management, Guest Satisfaction, Team Leadership, Training Implementation, Sales Management, Upselling, Standard Operating Procedures, Commercial Acumen, Communication, Problem Solving, Customer Service, Performance Management, IT Systems, Hospitality, Operational Efficiency, Profit Maximization

Industry

Hospitality

Description
Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description As Front Office Manager, you will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property. Qualifications • College degree in hotel management or related field • Previous experience in a Front Office management role • Strong commercial/business acumen • Passion for leadership • Fluent in English - both spoken and written
Responsibilities
As Front Office Manager, you will oversee the day-to-day operations of the Front Office, ensuring adherence to brand standards and maximizing guest satisfaction. This includes managing team performance, implementing training, and driving sales and promotional programs.