Front Office Manager - Avani+ Lanexang Vientiane Hotel (Pre-Opening Team) at Minor International

Vientiane Capital, Vientiane Prefecture, Laos -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Customer Service, Training, Budgeting, Sales, Communication, Problem Solving, Team Leadership, Operational Management, Performance Monitoring, Guest Relations, Employee Relations, Coaching, IT Systems, Quality Control, Motivational Skills

Industry

Hospitality

Description

Company Description Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy. Avani+ Lanexang Vientiane Hotel set to open in Q2 2026 will bring contemporary style and Laotian flair to the heart of the capital, just minutes from Wat Si Saket, Vientiane Night Market, and Chao Anouvong Park. The hotel’s 197 guest rooms and suites will blend modern design with local touches, offering its guests the choice of four dining venues, including an international all-day dining restaurant, a western comfort food concept and bar, and a Southeast Asian fine-dining restaurant. Guests will enjoy Avani Spa with five treatment rooms, an Avani Fit fitness centre and studio, an outdoor swimming pool, and versatile event spaces including a ballroom for up to 320 guests. Job Description KEY DUTIES AND RESPONSIBILITIES Please note that this is not an exhaustive list of everything that needs to be done. Avani+ employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are: Planning and Organising: Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget. Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures. Maintain full knowledge of the Property Management and Call Centre computer systems. Operations Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved. Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Remain accountable for all elements of the department operations. Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation. Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property. Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action. Develop and maintain a motivational working environment within the department. Provide coaching and counseling, support and guidance to the associates as required. Ensure Team members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, Anantara spa and Avani Fit, and other services and facilities. Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results. Administration Establish and maintain effective employee relations. Liaise with P&C in all employee matters including interviewing and hiring, employee orientation, performance appraisals, coaching, counselling, and dismissal if necessary to ensure appropriate staffing and productivity. Control payroll and business expenses of the department. Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission. Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies. Provide assistance to local representatives of tour operators and travel agencies. Previous relevant experience in Southeast Asia strongly preferred. Qualifications Minimum of 2yrs Front Office experience at 5 stars hotel. Previous experience in a Front Office management role Strong commercial/business acumen Experience with Front Office Systems Excellent written and verbal communication skills. Exceptional customer service skills and an unwavering positive attitude. A high level of self-motivation and confidence Previous relevant experience in Southeast Asia strongly preferred.

Responsibilities

The Front Office Manager will oversee the daily operations of the front office, ensuring guest satisfaction and adherence to standard operating procedures. Responsibilities include planning and organizing training, supervising staff, and managing departmental budgets.