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Front Office Manager at AYANA Hospitality

Karawang, West Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Inquiries, Reservations, Service Standards, Leadership, Team Management, Customer Service, Conflict Resolution, Guest Complaints Handling, Hotel Management Software, OPERA, Brand Standard Audit, Communication, Organization

Industry

Hospitality

Description

AYANA Hospitality is seeking a skilled and motivated Front Office Manager to join our dynamic team. In this role, you will be the first point of contact for our guests, responsible for ensuring a welcoming and efficient front desk operation. You will oversee reception staff, manage guest inquiries and reservations, and ensure that our service standards are consistently met. Your leadership will inspire a team that is dedicated to providing outstanding customer service while maintaining a professional and courteous atmosphere. Minimum of 2 years of experience in a front office management role in the hospitality industry Bachelor's degree in Hospitality Management or a related field Strong knowledge of hotel management software (e.g., OPERA) Outstanding communication and organizational skills Ability to resolve conflicts and handle guest complaints effectively Strong leadership and team management skills Have experience with brand standard audit Fluency in English, both written and spoken; additional languages are a plus Health Insurance Dormitory for sharing Great Environment

Responsibilities

The Front Office Manager will serve as the primary contact for guests, ensuring a welcoming and efficient front desk operation by overseeing reception staff and managing guest interactions. This role requires inspiring the team to consistently meet service standards while maintaining a professional atmosphere.