This dynamic Front Office Manager will be responsible for supporting all aspects of the operations and sales, including but not limited to, guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. The FOM will assist the General Manager in leading the team in the development and implementation of property-wide strategies. They will ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Role Responsibilities:

• Advanced knowledge of hospitality principles and practices.
• Advanced knowledge of sales strategies and procedures.
• Ability to ensure compliance with brand standards.
• Ability to make decisions rooted in established policies and procedures.
• Lead and provide support to all operational managers and/or supervisors and departmental teams on daily, weekly, monthly basis.
• Provide excellent customer service by being readily available and approachable by all guests
• Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
• Quickly and efficiently respond to customer issues, comments and problems to ensure a quality experience and repeat business.
• Work with GM and owner to optimize the hotel marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture maximum revenue and meet/exceed sales goals.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase market share.
• Maintain organized and accurate records/files to provide group history to ensure future and current quality service and enhance future prospects.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Perform special projects and participate in task forces and committees as requested.
• Plan, organize, facilitate and/or participate in various hotel and department meetings.
• Develop and implement plans that improve guest satisfaction and team member satisfaction.
• Monitor and develop team member performance, particularly operational managers, to include providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
• Participate with interviewing, hiring, and training of new team members. Ensure onboarding is thorough and completed in a timely fashion.
• Monitor service quality, operational efficiency, guest satisfaction, brand standards compliance, service and financial measurements.
• Identify operational performance, productivity and efficiency gaps then develop and implement measures to correct them.
• Ensure each department has accurate and complete inventory and all supplies are maintained
• Assist in developing departmental schedules based on occupancy demand and team member hours.
• Cover front desk and night audit shifts as needed to operate or when staff call out.
• Respond to employee phone calls during off work hours to assist staff with remote support.
• Support departments so they remain within their operating budgets.
• Develop and implement controls for expense management.
• Minimize risk and oversee loss prevention measures in the areas of safety of guests and team members and security of the hotel and property in accordance with state, federal and company policies.
• Motivate and empower staff to solve guest issues.
• Focus on guest satisfaction scores and strategies to make improvements.
• A minimum of 2 years of hospitality management experience is preferred.

This position provides a salary and bonus program that is commensurate upon relevant experience and ability.
The Hammondsport Hotel, LLC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Hammondsport Hotel, LLC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Http://www.TheHammondsportHotel.com
Requirements:
The Front Office Manager must be very organized, systematic, patient, motivated, confident and a hard worker. He/she must possess excellent written and oral communication skills, strong leadership skills, analytical and problem solving skills, good customer service skills and multi-tasking skills. The assistant hotel manager should work well under pressure, even with minimal supervision. He/she should also be able to work independently or as part of a team.’
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Work Remotely

• No

Job Type: Full-time
Pay: $19.50 - $21.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Holidays
• On call
• Weekends as needed

Work Location: In perso

• Advanced knowledge of hospitality principles and practices.
• Advanced knowledge of sales strategies and procedures.
• Ability to ensure compliance with brand standards.
• Ability to make decisions rooted in established policies and procedures.
• Lead and provide support to all operational managers and/or supervisors and departmental teams on daily, weekly, monthly basis.
• Provide excellent customer service by being readily available and approachable by all guests
• Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, referrals, networking, etc.) to maximize room revenue to meet/exceed goals.
• Quickly and efficiently respond to customer issues, comments and problems to ensure a quality experience and repeat business.
• Work with GM and owner to optimize the hotel marketing strategy by analyzing historical, current and future hotel/market trends and creating selling strategies to capture maximum revenue and meet/exceed sales goals.
• Develop and continually enhance relationships with key corporate, business and travel industry accounts to maintain and increase market share.
• Maintain organized and accurate records/files to provide group history to ensure future and current quality service and enhance future prospects.
• Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
• Perform special projects and participate in task forces and committees as requested.
• Plan, organize, facilitate and/or participate in various hotel and department meetings.
• Develop and implement plans that improve guest satisfaction and team member satisfaction.
• Monitor and develop team member performance, particularly operational managers, to include providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
• Participate with interviewing, hiring, and training of new team members. Ensure onboarding is thorough and completed in a timely fashion.
• Monitor service quality, operational efficiency, guest satisfaction, brand standards compliance, service and financial measurements.
• Identify operational performance, productivity and efficiency gaps then develop and implement measures to correct them.
• Ensure each department has accurate and complete inventory and all supplies are maintained
• Assist in developing departmental schedules based on occupancy demand and team member hours.
• Cover front desk and night audit shifts as needed to operate or when staff call out.
• Respond to employee phone calls during off work hours to assist staff with remote support.
• Support departments so they remain within their operating budgets.
• Develop and implement controls for expense management.
• Minimize risk and oversee loss prevention measures in the areas of safety of guests and team members and security of the hotel and property in accordance with state, federal and company policies.
• Motivate and empower staff to solve guest issues.
• Focus on guest satisfaction scores and strategies to make improvements.
• A minimum of 2 years of hospitality management experience is preferred