We are currently searching for a hospitality-minded Front Office Manager to join our team at the Best Western Plus Las Brisas Hotel, located in the heart of Palm Springs within walking distance of the best shopping, restaurants, and entertainment in the area. This select service, boutique hotel features an award-winning Mediterranean design, 90 guest room, two bars, a terrace grill, and a full hot buffet breakfast. Las Brisas Hotel has received acclaim from its loyal customers and the local hotel community due to its exceptional service, quality, and high standards, and is recognized as one of the leading hotels within the Best Western Brand.
As a member of the executive committee The Front Office Manager will be tasked with the supervision of the day-to-day operations of the Front Office team. This position reports directly to the General Manager.

QUALIFICATIONS

• Knowledgeable of all aspects of the front desk operation for a first class franchise hotel, including familiarity with guest loyalty and other brand driven programs.
• 2-3 years of guest service experience in leadership capacity within the hospitality industry.
• Exceptional aptitude for guest service and problem solving, defusing conflicts effectively with tact and diplomacy.
• Excellent leadership, interpersonal and communication skills with a positive attitude and eager pursuit for growth and additional responsibilities.
• Ability to work a flexible schedule including weekends and holidays.
  Job Type: Full-time
  Pay: From $68,640.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift

License/Certification:

• Driver’s License (Required)

Ability to Commute:

• Palm Springs, CA 92262 (Required)

Ability to Relocate:

• Palm Springs, CA 92262: Relocate before starting work (Required)

Work Location: In perso

• Interview, hire, train, and provide open communication to the Front Office team.
• Create an environment where motivated associates want to join, learn, and advance, by modeling the way, training, empowering, and coaching throughout the employment lifecycle.
• Implement company programs and supervise the day-to-day functions of the Front Office in an effort to maximize revenue and ensure guest satisfaction.
• Keep a pulse on workflow, room status, and group activity, and effectively communicate information across departments to increase team efficiency and overall productivity.
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Monitor reservations for VIPs, special guests, and guest requests. Ensure appropriate action is taken.
• Develop schedule for Front Office team keeping cognizant of labor cost and payroll deadlines.
• Ensure Front Office team is trained and following all guest safety guidelines
• Ensure proper cash handling of Front Office staff
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Guest Service Representatives and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.