Description:
Boar’s Head Resort is seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our resort’s front office. The ideal candidate will ensure exceptional guest experiences, manage staff effectively, and maintain high standards of service.

Key Responsibilities:

• Supervise front office staff, including concierge
• Ensure smooth check-in and check-out processes for guests
• Address guest inquiries and resolve any issues promptly
• Manage reservations and maintain accurate records
• Collaborate with other departments to enhance guest satisfaction
• Train and mentor front office staff to uphold service standards
• Monitor and manage front office budgets and expenses
• Implement and maintain front office policies and procedures

Requirements:

Proven experience in a front office management role, preferably in the hospitality industry

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in hotel management software and Microsoft Office Suite
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays

We offer a competitive salary and benefits package, along with opportunities for professional growth within our resort. If you are passionate about providing outstanding guest service and leading a dynamic team, we encourage you to apply

Key Responsibilities:

• Supervise front office staff, including concierge
• Ensure smooth check-in and check-out processes for guests
• Address guest inquiries and resolve any issues promptly
• Manage reservations and maintain accurate records
• Collaborate with other departments to enhance guest satisfaction
• Train and mentor front office staff to uphold service standards
• Monitor and manage front office budgets and expenses
• Implement and maintain front office policies and procedure

Proven experience in a front office management role, preferably in the hospitality industry

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficient in hotel management software and Microsoft Office Suite
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including weekends and holiday