Front Office Manager - Combo Hotel Ibis & Ibis Budget Leipzig City at Accor

Leipzig, Saxony, Germany -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service-Oriented Personality, Management Experience, Opera System Knowledge, Relationship Building, Communication Skills, Team Leadership, Customer Relationship Management, Cash Management, Administrative Skills, Complaint Resolution, Cross-Departmental Collaboration

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are looking for a Front Office Manager. In our team, all tasks are handled responsibly, without large hierarchies. You will work across brands, both at ibis and ibis budget. Here is an excerpt of your main tasks: • Welcoming guests, check-in, check-out • You help to strengthen loyalty by building personal and friendly customer relationships • Ensuring that administrative tasks never take precedence over guests • Taking guests' individual wishes into account • Receiving guest complaints and ensuring that they are dealt with as quickly as possible (in accordance with the ibis 15-minute service guarantee) • Taking guest reservations • Cash management and accounts receivable control • Cross-departmental work in other departments Qualifications What you bring to the table: A service-oriented personality is essential; you also have experience in similar management positions You are well versed in using Opera or a similar system You have strong skills in establishing and maintaining good relationships with all stakeholders. You communicate ideas, actions and opportunities with your contacts and build strong networks. You lead by example, believe in a strong team culture and set the framework for high-level performance. Additional Information As a member of the Accor Group with over 4,000 hotels, we offer you all the advantages of an international hotel group: 1. A varied and responsible role in two new, modern brands 2. A motivated team 3. Individual development opportunities through internal and external training 4. Career development and promotion opportunities at home and abroad 5. Discounts on accommodation and F&B in all sister hotels in Germany Your requirements: Completed training as a hotel specialist would be desirable – career starters are also welcome Knowledge of English Our commitment to diversity and inclusion: We are an inclusive company and our goal is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Front Office Manager will welcome guests, manage check-in and check-out processes, and handle guest complaints efficiently. They will also be responsible for cash management and ensuring a high level of customer service.