Front Office Manager at Commonwealth Hotels

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Staff Supervision, Training, Guest Experience, Compliance, Safety, Sales Support, Financial Acumen, Budgeting, Forecasting, Hotel Management Software, Problem-Solving, Conflict Resolution, Time Management, Leadership, Adaptability

Industry

Hospitality

Description

Join Our Team at Courtyard by Marriott Memphis East Bill Morris Parkway! The Courtyard by Marriott Memphis East Bill Morris Parkway is seeking a Hotel Operations Manager. About Us: Working at the Courtyard Memphis East Bill Morris Parkway offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Located in the heart of East Memphis, our hotel offers a prime spot for both guests and team members, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of our team, you will help create a welcoming environment, whether it is serving delicious meals at our Courtyard Bistro or supporting successful business and private events in our flexible venue. Our convenient location ensures easy access to the airport and downtown Memphis attractions, making every day an exciting experience. If you are looking to build your career in a fast-paced, supportive setting, we would love to welcome you to Courtyard Memphis East Bill Morris Parkway! Why This Role? Working as a Hotel Operations Manager at Courtyard by Marriott Memphis East Bill Morris Parkway offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. Associates enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience. What’s In It for You? Comprehensive Benefits: Medical, Dental and Vision – AVAILABLE DAY ONE Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses and Commonwealth University Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Hotel Operations Manager include: * The Hotel Operations Manager plays a key role in ensuring smooth operations and supports the General Manager in running the property. Their responsibilities typically include: * Operations Management: Oversee daily hotel operations, ensuring departments (front desk and housekeeping) function efficiently and meet service standards. * Staff Supervision and Training: Assist in hiring, training, and managing staff, ensuring a motivated team that delivers exceptional guest experience. * Guest Experience: Handle guest complaints, resolve issues, and ensure customer satisfaction by maintaining high service standards. * Compliance and Safety: Ensure compliance with health, safety, and regulatory requirements, including brand standards and company policies. * Sales and Marketing Support: Collaborate with the sales to promote the property and increase occupancy and revenue. * Acting as General Manager: Step into the General Manager’s role in their absence, making critical decisions and ensuring seamless operations. What We Are Looking for in a Hotel Operations Manager include: Leadership and Management Skills * Ability to motivate, guide, and manage teams across different departments. * Delegation and conflict resolution skills to maintain a productive work environment. Communication Skills * Strong verbal and written communication for interacting with guests, staff, and upper management. * Active listening to understand and resolve guest or employee concerns effectively. Customer Service Excellence * A guest-first mindset to ensure high levels of customer satisfaction. * Problem-solving and conflict management to address guest complaints diplomatically. Financial Acumen * Understanding of budgeting, forecasting, and financial reporting. * Ability to analyze financial metrics and implement cost-saving or revenue-enhancing strategies. Operational Expertise * Knowledge of hotel management software and systems (e.g., PMS, POS). * Familiarity with housekeeping, front office, food & beverage, and maintenance processes. Organizational and Time Management * Multitasking ability to handle various operational tasks simultaneously. * Attention to detail and time management to prioritize and meet deadlines. Problem-Solving Skills * Quick thinking and decision-making under pressure to resolve operational or guest issues. * Analytical skills to identify and address inefficiencies in processes. Adaptability and Resilience * Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment. * Emotional resilience to manage stress and maintain composure during high-pressure situations. Applicants should have flexibility to work weekends & holidays Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. Explore Our Hotel: https://www.marriott.com/en-us/hotels/memlx-courtyard-memphis-east-bill-morris-parkway/overview/ [https://www.marriott.com/en-us/hotels/memlx-courtyard-memphis-east-bill-morris-parkway/overview/] At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Join us in shaping the future of hospitality in Memphis, Tennessee! Apply today!

Responsibilities

The Hotel Operations Manager ensures smooth daily hotel operations, overseeing departments like the front desk and housekeeping while supporting the General Manager in running the property. Key duties include staff supervision, training, resolving guest complaints, ensuring compliance, and stepping in for the General Manager when necessary.