Company Description
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.
Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it’s not just our job, it’s in our nature.
Job Description

KNOW YOU BELONG:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.
Are you nodding your head as you read this? Apply now and let’s make holiday magic happen together at Darlington Beach!
As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks

As Guest Services Manager, you’ll be the maestro behind the welcome desk and the chief happiness officer for our guests. Reporting to the General Manager, you’ll orchestrate the daily rhythm of the Guest Services team, ensuring every guest’s journey – from “hello” to “see you next time” – is smooth, personal, and memorable. We are open to discuss this being a Full Time or Part Time (24hr minimum) opportunity!

• Lead, inspire and energise the Guest Services team, setting the bar for professionalism and fun.
• Be the go-to for team queries, roster wrangling, and task allocation – you’ll keep the front desk humming and the guest smiles coming.
• Champion communication across resort departments to make sure every guest’s experience is seamless (think of yourself as the ultimate holiday conductor).
• Step in as the escalation point for guest or team concerns, always with a cool head and a warm heart.
• Bring fresh ideas and positive energy to daily operations and Head of Department meetings, ensuring our service stands out for all the right reasons.