JOB SUMMARY

Assists the General Manager in administering hotel front office functions and supervising staff on a daily basis. Front office areas include Bell Staff and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

ADDITIONAL RESPONSIBILITIES

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, peers, and subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Conducts departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Manages any accounting related processes (AR/AP/Checkbook Management/etc.) as directed by the General Manager.
• Supports hotel operations.
• Responsible for completing any assigned tasks by the General Manager.
• Prior hotel managerial/supervisory experience preferred.