Front Office Manager at DRM EMPLOYEES LLC

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Registration, Room Inventory, Cost Controls, Budgeting, Forecasting, Policy Implementation, Performance Monitoring, Marketing Techniques, Data Analysis, Guest Issue Resolution, Recruitment, Training, Emergency Response, Professional Development

Industry

Real Estate

Description

Description As a Front Office Manager, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Requirements JOB RESPONSIBILITIES: Directs and administers all Guest Services operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Implements and monitors all corporate marketing programs Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Runs and completes daily reports, analyze data and make decisions based on data Resolves guest issues and concerns to guest satisfaction Recruits, interviews and trains associates Participates in the Property Manager on Duty program Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department Completes tasks or projects as assigned or as required

Responsibilities

The Front Office Manager is responsible for directing and administering all Front Desk operations to ensure outstanding guest service and financial profitability. This includes managing guest services, monitoring associate performance, and implementing marketing strategies to maximize revenue.