Front Office Manager - FranchiseJob Requirements
As Front Office Manager, you will be responsible for leading and developing our front office team while ensuring the smooth day-to-day operations of the reception area. You will serve as the first point of contact for our guests and guarantee a seamless check-in and check-out experience, efficient reservation handling, and excellent guest service. In this role, you will ensure compliance with Hilton Brand Standards, GCH guidelines, and all legal regulations. With your hands-on approach and strong leadership skills, you will set an example for outstanding guest service and contribute to the overall success of the hotel.

Key Responsibilities include:

• Managing daily operations at the Front Office in line with Hilton and GCH standards
• Monitoring and continuously improving service quality and efficiency
• Handling and resolving guest complaints while ensuring high guest satisfaction
• Leading, motivating, and coaching the Front Office team
• Creating and implementing staff development and training plans
• Planning schedules, holiday arrangements, and staffing requirements
• Supporting recruitment processes in cooperation with HR
• Contributing to budget planning, forecasts, and payroll cost control
• Ensuring compliance with safety, hygiene, and data protection standards
• Collaborating closely with all hotel departments and representing the hotel professionally towards guests and external partners

WORK EXPERIENCE

• Completed education in hotel management or equivalent qualification
• Initial leadership experience at the Front Office, preferably in international hospitality
• Proficiency with PMS ONQ is highly desirable
• Strong communication and organizational skills
• Distinct guest-oriented mindset with a professional and welcoming demeanor
• Hands-on mentality with a structured and solution-oriented working style
• Fluent German and English skills, both spoken and written

• Managing daily operations at the Front Office in line with Hilton and GCH standards
• Monitoring and continuously improving service quality and efficiency
• Handling and resolving guest complaints while ensuring high guest satisfaction
• Leading, motivating, and coaching the Front Office team
• Creating and implementing staff development and training plans
• Planning schedules, holiday arrangements, and staffing requirements
• Supporting recruitment processes in cooperation with HR
• Contributing to budget planning, forecasts, and payroll cost control
• Ensuring compliance with safety, hygiene, and data protection standards
• Collaborating closely with all hotel departments and representing the hotel professionally towards guests and external partner