Are you ready to become a Guest Experience Champion for the World’s Best Hospitality Workplace? We are seeking a self-driven, high-energy, team-oriented candidate to join our team as the Front Office Manager!
If you possess the capacity to lead a full-service front office team to exceed brand expectations, drive guest satisfaction to the top spot and take initiative to not only resolve problems but also prevent, then this may be the new career path for you!
*Serious and ready candidates only: Please email your updated resume to Human Resources Manager Michael Shaw, mike.shaw@hiltonpeachtreecity.com.

KNOWLEDGE AND SKILLS:

At least two full years of full employment in a related position with SUN or other Hotel company

SKILLS AND ABILITIES:

· Requires knowledge of discipline-specific SUN policies, procedures and services and general knowledge of other departments in the hotel.
· Requires excellent written and verbal skills
· Requires supervision/management skills.
· Ability to prioritize and manage time well
· Ability to achieve positive guest relations and maximize guest satisfaction.
· Ability to communicate in English. Second language desirable.
· Ability to handle cash and credit transactions.
· Ability to enforce all company rules and SOPs.
No. of employees supervised: Supervise One to thirty employees
Travel required: Minimal. May be required to attend supplemental Management training classes.

· Implement company programs (SUN/Franchisor) and manage the operations of the Front Office (Front Desk, Reservations, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
· Prepare forecasts and reports and assist in the development, implement and monitor the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
· Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
· Manage the hiring and staffing needs of the department in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
· Communicate with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
· Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
· Perform special projects and other responsibilities as assigned.
· Participate in task forces and committees as requested.
· Maintain good working relationships and open lines of communication with all other departments.
· Perform the Manager on Duty functions as assigned.
· When needed, assist other departments and employees with any tasks requested by a supervisor or manager