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Front Office Manager at Grande Colonial / NINE-TEN Restaurant
San Diego, California, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Reservations Handling, Financial Accuracy, Staff Training, Inventory Management, Revenue Management, Performance Feedback, Safety Regulations, Budget Preparation, System Troubleshooting, Check-in Procedures, Check-out Procedures, Bell Services, Valet Operations, Coaching, Time Management

Industry

Hospitality

Description
Description SUMMARY Responsible for the day-to-day management of all Front Office operations, including Front Desk, Reservations, Bell Stand, and Valet services. ESSENTIAL DUTIES AND RESPONSIBILITIES • Ensure smooth and efficient Front Office operations, including proper check-in/check-out procedures, reservations handling, bell services, and valet operations. • Oversee guest service to ensure guest expectations are consistently met and exceeded. • Receive, respond to, and follow up on guest feedback. • Monitor reservation sales calls and provide coaching and performance feedback to staff. • Supervise cash and charge transactions, ensuring accuracy of financial records and daily balances. • Prepare, implement, and monitor department procedures; communicate and interpret company policies; and enforce safety regulations. • Assist in implementing the company’s revenue management strategies. • Serve as Manager on Duty when assigned. • Attend and participate in meetings, training sessions, and other management activities. • Assist with preparation of budgets, forecasts, and departmental reports (e.g., P&L, labor reports). • Assist with managing and troubleshooting hotel systems to ensure functionality and accuracy. • Train new and existing Front Office staff. • Ensure accuracy of time edits and staff scheduling. • Monitor and maintain adequate inventory of Front Office supplies and reorder as needed. • Must be available to work mornings, evenings, weekends, and holidays as required. • Perform other duties as assigned.
Responsibilities
The Front Office Manager is responsible for the day-to-day management of all Front Office operations, ensuring smooth and efficient processes. This includes overseeing guest services, managing staff performance, and maintaining financial accuracy.