Do you want to Be A Part of something unique?
We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Front Office Manager!
Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.
Your role as a Front Office Manager..

As a Front Office Manager, you will be managing the Front Office Team to ensure that Team Members are prepared and well informed to deliver Guests an exceptional experience from check-in through check-out. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands
• Resolve staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Conduct annual Appraisals with Team Members and performance reviews.
• Comply with hotel security, fire regulations and all health and safety legislation
• Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

ABOUT CURIO COLLECTION BY HILTON HOTELS

Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Looking forward to receiving your application!
Job Type: Full-time

Benefits:

• Canteen
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Health & wellbeing programme
• Referral programme

Work Location: In perso

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Complete the schedules/rota for Front Office and monitor staffing levels to meet cover business demands
• Resolve staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Conduct annual Appraisals with Team Members and performance reviews.
• Comply with hotel security, fire regulations and all health and safety legislation
• Have knowledge of and implement company policy and procedures with regards to FO in order to satisfy internal and external audit requirements. Regularly reviewing and updating Standard Operating Procedures.
• Act in accordance with policies and procedures when working with front of house equipment and property management system