FRONT OFFICE MANAGER at HCW Hospitality

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Leadership, Guest Service, Staff Scheduling, Performance Evaluation, Team Development, Billing Accuracy, Conflict Resolution, Communication, Organization

Industry

Business Consulting and Services

Description

Description JOB SUMMARY At HCW Hospitality, our Front Office sets the stage for an exceptional guest experience. As the Front Office Manager, you’ll lead the team that creates that first impression. Your leadership and organizational skills will ensure that our guests enjoy a seamless and welcoming experience from check-in to check-out. WHAT YOU'LL DO As the Front Office Manager, you’ll oversee the front desk operations to ensure excellence. In this role, you will: Lead, mentor, and train the front desk team to provide outstanding guest service. Oversee guest check-ins, check-outs, and billing with accuracy and efficiency. Monitor guest feedback and implement service improvements. Manage staff scheduling, performance evaluations, and team development. Ensure that the front desk is organized, clean, and operates smoothly. Collaborate with other departments to enhance the guest experience. Take on additional duties as assigned by management to support the smooth operation of the hotel. WHAT YOU BRING We’re looking for a leader who is passionate about hospitality and guest service. To excel in this role, you’ll need: Experience in front desk operations, with management experience preferred. Strong leadership, communication, and organizational skills. A commitment to delivering exceptional guest experiences. The ability to handle multiple tasks and resolve guest issues effectively. Flexibility to work varied hours, including evenings, weekends, and holidays. A positive attitude and a drive for excellence. JOIN HCW HOSPITALITY At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count. Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Responsibilities

Lead and mentor the front desk team to ensure exceptional guest experiences from check-in to check-out. Oversee daily operations, including billing, staff scheduling, and collaboration with other hotel departments.