Front Office Manager - Hilton Cabana Miami Beach Resort
The team at the is searching for a talented Front Office Manager to join their team.
Overlooking the Atlantic Ocean, Hilton Cabana Miami Beach Resorts offers direct access to the beach and the nine-mile Miami Beachwalk. Lincoln Road’s shopping and dining and Miami Beach Convention Center are within four miles. Features include two ocean-view outdoor pools, poolside cabanas, and private beach.
The ideal candidate will have a minimum of 1–2 years of hotel front office leadership experience. They will demonstrate exceptional communication, organizational, and leadership skills, and possess hands-on experience in managing ordering and scheduling responsibilities. Prior Hilton background and OnQ experience are preferred, but not required.
Shift Pattern: Open availability is required, including weekdays, weekends, and holidays, based on business demands
Pay Rate: $55,000 annually

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team member