Front Office Manager-Hilton Garden Inn Ponte Vedra at Coury Hospitality

Ponte Vedra Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk management, Leadership, Staff training, Performance management, Guest service, Conflict resolution, Property management systems, Financial accuracy, Operational efficiency, Communication skills, Problem-solving, Time management, Scheduling, Inventory management, Service recovery

Industry

Hospitality

Description

Why Work at Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass? At Hilton Garden Inn Ponte Vedra, we don’t just offer jobs—we create a welcoming place to grow your career in the heart of Florida’s coastal golf country. Steps from the shops and dining of Sawgrass Village and minutes from the legendary TPC Sawgrass, our hotel blends relaxed beach-town charm with the reliability and perks of a trusted global brand. From comfortable, thoughtfully designed guest rooms to flexible meeting spaces and a lively lobby scene, every detail is crafted to make guests—and our curators—feel at home. Here, you’ll join a supportive, close-knit team that values collaboration, celebrates wins, and takes pride in delivering genuinely warm service. If you’re passionate about hospitality, coastal living, and creating easy, memorable stays, Hilton Garden Inn Ponte Vedra is where your next chapter begins. FRONT OFFICE MANAGER DEPARTMENT: Front Office REPORTS TO: Director of Front Office / General Manager STATUS: Exempt POSITION SUMMARY: The Front Desk Manager is responsible for the overall leadership, operation, and performance of the front desk team, ensuring exceptional guest service, operational efficiency, and adherence to luxury and boutique hotel standards. This role oversees staffing, training, service quality, and financial accuracy while fostering a professional, service-driven culture at the front desk. PRIMARY JOB DUTIES: Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences. Lead, train, coach, and evaluate front desk team members to uphold luxury service standards. Develop schedules, manage labor, and ensure adequate staffing levels. Handle escalated guest concerns and service recovery with professionalism and authority. Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures. Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams. Oversee and ensure the timely, accurate delivery of guest amenities, welcome gifts, and special requests in coordination with bell services, housekeeping, and other departments. Maintain compliance with hotel policies, brand standards, and service expectations. Conduct regular audits of guest accounts, reports, and operational procedures. Support budget goals, expense controls, and revenue opportunities at the front desk. Maintain a polished front desk environment and professional team appearance. Ensure adherence to security, privacy, emergency, and safety procedures. Collaborate with housekeeping, bell services, engineering, and other departments to ensure seamless operations. Lead by example, demonstrating exceptional guest service and professionalism at all times. Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. KNOWLEDGE, SKILLS AND ABILITIES: Previous front desk leadership or management experience in a luxury or boutique hotel. Strong leadership, coaching, and performance management skills. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Proficiency with property management systems and front office reporting. Strong organizational and time-management skills. Professional demeanor and ability to manage sensitive situations discreetly. Ability to lead in a fast-paced, guest-focused environment. PHYSICAL DEMANDS: Ability to stand and walk for extended periods. Ability to use computers, phones, and standard office equipment. Ability to move throughout the property as needed. Must wear required personal protective equipment per job responsibilities. This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.

Responsibilities

The Front Office Manager is responsible for leading the front desk team to ensure exceptional guest service and operational efficiency. This role involves managing staffing, training, financial accuracy, and handling escalated guest concerns to maintain high hotel standards.