Front Office Manager - Hilton New York Times Square
The is looking for a Front Office Manager to join our leadership team.
Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathtaking view of Times Square.
The ideal candidate will have 2-3 years of progressive hotel front office leadership experience, knowledge of New York Union Local 6, as well as an affinity for team building and interpersonal skills. This position will report to the Director of Front Office and help oversee a unionized, hourly team of up to 14+. OnQ and Union management experience strongly preferred!
Shift Pattern: 2 overnight shifts and 3 AM or PM (all shift are 10 hours, shift start times include, AM – 7am, PM – 2pm, overnight – 11pm)
Salary Range: $74,000 - $83,000 / annually

WHAT WILL IT BE LIKE TO WORK FOR THIS HILTON WORLDWIDE BRAND?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate, and address issues and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Complete audit procedures, as needed.
• Recruit, interview, and train team members