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Front Office Manager - Hilton OnQ Experience Preferred at Remington Hospitality
Omaha, Nebraska, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Staff Supervision, Hiring, Training, Scheduling, Conflict Resolution, MICROS System, Front Office Management, Problem Solving, Teamwork

Industry

Hospitality

Description
What you will be doing * Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. * Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. * Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. * Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. Qualifications What we are looking for * High work ethic, self-initiative, independent judgment * May be required to work varying schedules to reflect the business needs of the property * Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions * Someone who enjoys working as and being part of a team that provides great experiences for our guests!
Responsibilities
Manage front office operations, including guest check-ins, check-outs, and the resolution of guest complaints. Oversee the hiring, training, and scheduling of front desk and guest service staff.