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Front Office Manager at Homewood Suites Rochester

Cranberry Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Problem Resolution, Employee Development, Reservation Management, Credit Control, Financial Transactions, Guest Security, Complaint Resolution, Office Software, Statistical Reports, Meeting Attendance, Policy Adherence, Communication, Team Collaboration

Industry

Description

Description Are you ready to join StepStone Hospitality in this new year? Located in Cranberry Township and with Andy Warhol Museum reachable within 21 miles, Hampton Inn & Suites Cranberry Township provides a fitness center, non-smoking rooms, free WiFi throughout the property and a garden. The property is around 21 miles from Pittsburgh Children's Museum, 21 miles from PNC Park and 21 miles from David L. Lawrence Convention Center. The Front Office Manager works closely with the General Manager and the management members to · Maintain standards of quality guest service. · Oversees all problem resolution matters at the desk, breakfast area, operations area · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. - Ability to accurately use various office and accounting software. Requirements · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Attend required meetings. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Understands and communicates the StepStone mission and core values. We are an Equal Opportunity Employer.

Responsibilities

The Front Office Manager maintains standards of quality guest service and oversees problem resolution matters. They manage the reservation function to maintain high room occupancy and average daily rates while ensuring guest satisfaction.