JOB DESCRIPTION

Echoing the style of the Chelsea Fashion & Flower districts and the urban sophistication of NoMad, Hotel Hayden stakes its claim as the hippest boutique hotel in NYC. This modern, pet-friendly hotel sits amid the City’s progressive renaissance and the city’s 24/7 bustle. With a comfortable room, a buzz-worthy rooftop bar and a fresh restaurant, Hotel Hayden is your place to be.
We pride ourselves on our meticulous attention to detail and relentless drive towards success. We are looking for a Hospitality Professional who shares our vision.
We currently have a career opportunity available for an experienced Hotel Front Office Manager.
We are currently seeking a hospitality professional with experience as a Hotel Front Office Manager.

Essential Job Functions:

• Strong focus on friendly customer-centric.
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with hotel standards
• Oversee Front Office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Schedule all front of the house personnel
• Be aware and respond to guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction ~ TripAdvisor
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor all front of the house financial operations and ensure Front Office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Focus on understanding the STR report.
• Supervise all front of the house department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Oversee the accounting functions including but not limited to Accounts Payable and Receivables, house bank audits, petty cash as it relates to the Front Office.
• Coordinate with Corporate Accounting Department to oversee Payroll functions.
• Willingness to become FSD certified.
• Perform other duties as requested by management.
• MUST have Hotel Front Office management experience.
• MUST have PMS Opera Experience.

www.hotelhaydennyc.com

Please refer the Job description for details