Front Office Manager at Hotel Madera

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

70000.0

Posted On

19 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Staff training, Budgeting, Financial reporting, Guest satisfaction, Accounting controls, Vendor management, Personnel management, Occupancy monitoring, Conflict resolution, Safety compliance, OSHA standards, MSDS compliance, Forecasting

Industry

Hospitality

Description

Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. Supervise all guest services department managers. Review correspondence from guests and incident logs and direct staff according to information obtained. Oversee all vendor and personnel contracts throughout the hotel. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate’s or Bachelor’s degree preferred. 2 to 5 years hospitality related experience. Work Environment and Context Work schedule varies and may include working on holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels. To see other opportunities at this location, click here.

Responsibilities

The Front Office Manager oversees daily hotel operations, including staff training, scheduling, and financial budgeting. They are responsible for maintaining high guest satisfaction scores and ensuring compliance with accounting and safety standards.