Front Office Manager at Hotel Terra & Teton Mountain Lodge, a Noble House Hotel

, Wyoming, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Concierge services, Team leadership, Staff training, Coaching, Guest relations, Operations management, Conflict resolution, Organization, Communication, Hospitality management, Problem solving

Industry

Hospitality

Description

Description Nestled right at the base of Jackson Hole Mountain Resort in Teton Village, a few miles from Grand Teton National Park and Yellowstone National Park, our 4-diamond hotels attract guests from around the world. Check out our top-rated restaurant, Spa and join our entrepreneurial, fun-spirited team! The Job As our Front Office Manager, you oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra & Teton Mountain Lodge service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives. The Offer In return we offer our new Front Office Manager: Competitive Medical Benefits Package and 401(k) Competitive Wages and Flexible Schedules. Salary starting at $70k - BOE Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores Discounts on Noble House Hotels & Resorts Room Rates Discounts on Ski Passes (Winter Season) Shared Transferable Ski Pass (Winter Season) Onsite Ski-in, Ski-out, and Ski Storage (Winter Season) Housing Available *Rules and restrictions apply to all employee benefits and perks Requirements To be successful as our new Front Office Manager you: Have a minimum of two years of experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full-service hotel experience, preferable in an upscale independent hotel. Have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests. Are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you! Take ownership of your tasks and feedback from your manager so you can continue to grow. Hotel Terra and Teton Mountain Lodge is part of Noble House Hotels & Resorts: a curated collection of 20 unique hotels around the USA, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people. Work in a beautiful place with endless opportunities for world class recreation. Apply today! Become a part of our Noble CommUNITY- We take pride in providing initiatives through our Diversity, Equity, Inclusion & Accessibility (DEIA), Green and Wellness committees. Join us in sharing your thoughts, perspectives, and enthusiasm. Employees must fulfill their performance standards for this position and comply with the policies, rules and procedures of Hotel Terra & Teton Mountain Lodge, including those set out in the employee handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. The job description and duties of this position are subject to change, modification and addition as deemed necessary by Hotel Terra & Teton Mountain Lodge. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by Supervisors, Managers or other Hotel Terra & Teton Mountain Lodge officials.

Responsibilities

Oversee the daily operations of the Front Office and Concierge departments to ensure high service standards and guest satisfaction. Manage and mentor the team to foster a collaborative environment while actively participating in check-in, check-out, and reservation processes.