Front Office Manager at IHG Career

Kuwait City, Capital Governorate, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Relations, Operational Expertise, Team Management, Check-in/Check-out, Service Recovery, Guest Satisfaction Metrics, Manpower Planning, Payroll Control, Cash Handling, Financial Procedures, Opera Pms, Decision-Making, Problem-Solving, Cost Control, Communication

Industry

Hospitality

Description

Front Office Manager We are seeking an accomplished and service-driven Front Office Manager to lead and elevate the Front Office operations within a four- or five-star hotel environment. This role requires a refined hospitality professional with strong leadership capability, operational expertise, and a proven ability to deliver exceptional guest experiences aligned with brand standards. A strategic overview of your role: As Front Office Manager, you will oversee all front-facing operations, ensuring seamless guest journeys from arrival to departure while driving service excellence, team engagement, and operational efficiency. Key responsibilities include: Providing overall leadership and direction for Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, and Telephones. Ensuring flawless check-in and check-out processes, maintaining brand and service standards at all times. Leading, mentoring, and developing the Front Office team to build a high-performance, guest-centric culture. Managing VIP arrivals, special guests, and service recovery situations with professionalism and discretion. Monitoring guest satisfaction metrics, reviews, and quality audits, implementing continuous improvement initiatives. Preparing duty rosters, managing manpower planning, and controlling payroll expenses. Overseeing cash handling, billing accuracy, and compliance with financial procedures. Collaborating closely with Housekeeping, Engineering, Sales, Revenue, and Security to ensure operational alignment. Ensuring compliance with brand standards, SOPs, health & safety regulations, and data privacy requirements. Preparing operational reports, forecasts, and performance analyses for senior management. What we are looking for: Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a four- or five-star hotel environment. Strong leadership and people-management skills with the ability to inspire and influence teams. In-depth knowledge of Front Office systems (Opera PMS or similar platforms). Excellent guest engagement, decision-making, and problem-solving capabilities. Strong financial awareness related to room revenue, upselling, and cost control. Excellent communication skills in English; Arabic language will be an advantage. High standards of professionalism, grooming, and presentation. Ability to thrive in a fast-paced, high-expectation hospitality environment. Hospitality or hotel management qualifications are highly desirable. Why join us: At IHG®, the Front Office defines the first and last impression of every stay. This leadership role offers the opportunity to shape memorable guest experiences, drive operational excellence, and build high-performing teams—guided by the principles of True Hospitality.

Responsibilities

The Front Office Manager will oversee all front-facing operations, including Reception, Guest Relations, and Concierge, ensuring seamless guest journeys from arrival to departure. Key duties involve leading and mentoring the team, managing service standards, and overseeing financial compliance for front office activities.