About the Role

Mandala Hospitality values people first. As Front Office Manager, you will be responsible for the seamless day-to-day operation of front office, housekeeping, maintenance and reservations, ensuring every guest enjoys an exceptional stay from arrival to departure. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance across the rooms division.

What Your Days Might Look Like

• Lead and oversee daily operations across front office, housekeeping, maintenance and reservations
• Ensure excellence in guest service and drive overall customer satisfaction
• Manage, coach, and motivate rooms division team members to perform at their best
• Monitor room occupancy, rates, and availability to support revenue and yield management
• Embed incentive schemes to drive additional auxiliary returns
• Manage rostering, stock and supplies, budgeting, and reporting for the division
• Maintain compliance with WHS, licensing, and hospitality regulations
• Ensure guest rooms and public areas are well-presented, safe, and operating efficiently
• Handle guest feedback and resolve issues promptly and professionally
• Collaborate closely with bistro and catering manager, cross promoting spaces to support revenue uplift and commercial synergies
• Upskilling staff and embedding SOPs across reception, housekeeping and maintenance
• Conduct rooms inspections
• Host team standups and toolbox discussions
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