FRONT OFFICE MANAGER at Kerten Hospitality

Kvareli, Kakheti, Georgia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Team Leadership, Guest Relations, PMS Software, Opera, Fidelio, Problem Solving, Conflict Resolution, Budget Monitoring, Staff Training, English Fluency, Georgian Language

Industry

Hospitality

Description

FRONT OFFICE MANAGER The House Hotel Kvareli, Georgia ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline. Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way. ABOUT THE PROPERTY The House Hotel Kvareli aims to be Kakheti’s leading destination, seamlessly blending Georgian wine culture, contemporary art, and authentic hospitality. Set within the region’s scenic natural beauty, the property is a 94-room luxury destination resort surrounded by expansive vineyards, landscaped gardens, and forest territory. The resort features a Georgian Grill Restaurant, multiple barbecue areas, bonfire and designated picnic spaces. Leisure and wellness facilities include an outdoor swimming pool with pool bar, a spa with indoor pool and sauna, a fully equipped gym, tennis and padel courts, and an outdoor Kids Club. Business and events infrastructure include the Ouspace business area, conference and meeting facilities, and the Kvareli Pavilion, a dedicated large-scale event venue accommodating up to 700 guests. The estate is further enhanced by vineyard areas, hiking and horse-riding trails, recreation zones, parking for up to 100 cars, bicycle and golf cart parking, and on-site staff accommodation. Location: Conveniently located in Kakheti, the property is 40 km from Telavi, 130 km from Tbilisi International Airport, and approximately 140 km from Tbilisi city centre, offering accessibility while remaining immersed in nature. ABOUT THE ROLE KEY RESPONSIBILITIES Oversee all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations. Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences. Ensure seamless check-in and check-out processes, accurate billing, and proper handling of guest accounts. Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction. Maintain accurate occupancy data, forecasts, reporting, and front office documentation. Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end-to-end guest journey. Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values. Monitor front office costs, staffing levels, and resource utilization to ensure operational efficiency. Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity. Foster a guest-focused, approachable, and service-driven front office culture, while mentoring and developing future hospitality leaders. EXPERIENCE & SKILLS Bachelor’s degree in hospitality management or a related field. 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role. Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar). Strong problem-solving skills and ability to handle guest complaints with diplomacy. A passion for service and ability to inspire a team to deliver excellence. Fluent in English; Georgian is an advantage. JOINING OUR TEAM MEANS Competitive Compensation: A rewarding package tailored to your experience. Career Growth: Opportunities for advancement within our dynamic organisation. Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration. Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together. Apply CRAFT YOUR CAREER. - Kerten Hospitality

Responsibilities

Oversee all front office operations including reception, reservations, and concierge to ensure high service standards. Lead and motivate the team while collaborating with other departments to provide a seamless guest journey.